Customer service is the skilled act of supporting customers with queries concerning the service offered by their organizations.
Excellent customer service ultimately boils down to the human elements of empathy and willingness to help. Customers want speed and convenience, but they also appreciate empathy and commitment to the issues they care about.
Genuinely caring about a customer’s needs and frustration retains more customers. In fact, 61% of customers claim that they would be more likely to spend more and buy more from a company that is empathetic and understanding, according to a survey done in 2021.
How Can I Go Straight To Customer Service?
The challenge however is, how do you get past the robotic to talk to an actual human being? There are many online sites that have made it their aim to provide shortcodes that will help you get a human response within minutes. Among them is whatis.techtarget.com with a comprehensive list of popular companies and how to reach customer service personnel.