Does Fairway Independent Mortgage Offer Good Customer Service? Fairway Independent Mortgage received a four out of five rating in the J.D. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study, ranking it better than most for customer service. The lender has an A+ rating with the Better Business Bureau.Click to see full answer. Keeping this in consideration, is Fairway Mortgage A Good Idea? Fairway Independent Mortgage customer service Fairway was rated “among the best” lenders for customer satisfaction in the J.D. Power 2018 U.S. Primary Mortgage Origination Satisfaction Study. The lender scored 873 on a 1,000-point scale, ranking No. 2 among 21 major lenders.Also Know, what is Fairway Independent Mortgage? About Fairway Independent Mortgage Corporation Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process – from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust. Likewise, is Fairway Independent Mortgage a broker? Customer service is a way of life at Fairway Independent Mortgage Corporation. Fairway’s flexibility to act as either a direct lender or as a mortgage broker ensures that we will find the right loan product at the best price to fit each customer’s specific needs.Who owns Fairway Independent Mortgage? Steve Jacobson